Abstract:
Many companies implementing new IT projects show
that they face numerous problems with ensuring good
usability of the final product. Strong market
competition that they experience often results in
necessity of undertaking difficult decisions towards cost
optimization. This often forces cuts in usability
expertise and giving up end-user participation in the
project. However, it may also result in serious
consequences in final quality of the product being
developed.
The paper discusses the outcomes of a study conducted
among Polish companies. The core analysis includes
conclusions from study done with fifteen IT project
managers on end-user participation and their impact on
the final product usability.
