Optimization and improvement of the educational process for the new employees of the NOC Department

Abstract

This work focuses on the challenges of educating new employees in crucial IT roles, particularly in the Network Operation Center (NOC) Department. The study aims to propose solutions that can enhance the effectiveness of the training process and increase the success rate of new hires, thus reducing the number of employees who do not pass the trial period. The research highlights the significance of proper training for NOC employees, who play a critical role in ensuring the smooth operation of a company's network infrastructure. The study will identify the factors that contribute to effective team management in the NOC Department and develop a structured system of the educational process, integrated with interactive software, to address these factors. The proposed approach would enable the company to optimize the allocation of human resources, reduce operational costs, and gain a competitive advantage