Voice Portal for Public City Transportation

dc.contributor.author	Brocki, Łukasz
dc.contributor.author	Koržinek, Danijel
dc.contributor.author	Marasek, Krzysztof
dc.date.accessioned	2013-06-22T15:37:32Z
dc.date.available	2013-06-22T15:37:32Z
dc.date.issued	2009
dc.identifier.citation	Proceedings of the Conference: Interfejs użytkownika - Kansei w praktyce, Warszawa 2009	pl_PL
dc.identifier.isbn	978-83-89244-72-1
dc.identifier.uri	https://repin.pjwstk.edu.pl/xmlui/handle/186319/125
dc.description.abstract	This paper discusses the main aspects of the user-center design for developing a voice portal and the impact it had while creating such a system in the Warsaw city transportation call center. The system was shown to be effective and support its users in their needs: about 30% of users completed their requests through the automated system without talking to human operators.	pl_PL
dc.language.iso	en	pl_PL
dc.publisher	Wydawnictwo PJWSTK	pl_PL
dc.relation.ispartofseries	Interfejs użytkownika - Kansei w praktyce;
dc.subject	Research Subject Categories::TECHNOLOGY::Information technology::Computer science::Computer science	pl_PL
dc.subject	call center autmation	pl_PL
dc.subject	speech recognition	pl_PL
dc.subject	user centered design	pl_PL
dc.subject	voice portal	pl_PL
dc.title	Voice Portal for Public City Transportation	pl_PL
dc.type	Article	pl_PL